Website design, online booking.
"The possibility to book our rooms is available through a variety of websites like booking.com. Is it possible to also have a booking service on our own website?".
Our booking plug in makes sure that there the rooms are never overbooked. All bookings from various services are now centralised in one calendar to avoid the overbooking problem they encountered before.
We also implemented an automated email service to thank customers for staying in the hotel a few days after their trip. The email encourages customers to write a review on Tripadvisor and it has the possibility to give direct feedback to the management regarding their experience.